Assistant Manager, Store/Kiosk - Clarksville, IN

Company Name:
Salary period: Annual
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales テつ Execute store's implementation of The AT&T Retail Promise テつ Assist Store Manager to: o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets o Create a work environment where motivated people can excel o Coach personnel on "opportunities" with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience テつ Facilitate weekly personnel training/educational sessions as directed by Store Manager テつ Monitor Customer Experience Dashboard テつ Resolve or escalate appropriately any billing or service issues o Deliver the right customer expe

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